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Customer Service: De-escalating Difficult Customers

Enterprise Center at Salem State University

121 Loring Avenue | Salem, MA 01970

January 24, 2023 @ 8:30 am - 10:00 am

Details

Customer Service: De-escalating Difficult Customers

Tuesday, January 24, 2023 | 8:30 – 10:00 am

REGISTER HERE

Business owners and frontline employees interact with a variety of customers and behavior. This inter-active workshop will help front line personnel with situational awareness and strategies to recognize and respond to problematic behavior.  Participants will learn about body language, tone of voice and active/reflective listening to de-escalate situations and create a safer and more productive environment.

Speaker:  Joseph (Paul) Manley, Founder, Risk Mitigation Technologies, LLC

Co-Sponsored by Salem Main Streets & North Shore Alliance for Economic Development, and Massachusetts Office of Business Development (MOBD)

Details

Date:
January 24, 2023
Time:
8:30 am - 10:00 am
Event Category:

Venue

Enterprise Center at Salem State University
121 Loring Avenue
Salem, MA 01970 United States
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Phone
978-542-7528
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