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Customer Service: De-escalating Difficult Customers
Enterprise Center at Salem State University
121 Loring Avenue | Salem, MA 01970
January 24, 2023 @ 8:30 am - 10:00 am
Details
Customer Service: De-escalating Difficult Customers
Tuesday, January 24, 2023 | 8:30 – 10:00 am
Business owners and frontline employees interact with a variety of customers and behavior. This inter-active workshop will help front line personnel with situational awareness and strategies to recognize and respond to problematic behavior. Participants will learn about body language, tone of voice and active/reflective listening to de-escalate situations and create a safer and more productive environment.
Speaker: Joseph (Paul) Manley, Founder, Risk Mitigation Technologies, LLC
Co-Sponsored by Salem Main Streets & North Shore Alliance for Economic Development, and Massachusetts Office of Business Development (MOBD).
