MBTA’s System-wide Accessibility Department Launches Communication Survey

Details

MBTA’s System-wide Accessibility Department Launches Communication Survey

This survey aims to identify existing communication barriers, to develop strategies to better connect with older adults and people with disabilities in order to update travel-training-related materials so that they are more inclusive, and to seek feedback on accessibility-related decisions.

The MBTA announced that its System-wide Accessibility Department (SWA) launched an online survey about how the MBTA can improve its communication efforts, communicate more effectively and inclusively, and better connect with people with disabilities and/or older adults. The online survey serves as just one step in the T’s continued work to improve the inclusivity of its communication and outreach strategies with SWA staff having previously connected with local community and advocacy groups, requesting these groups to encourage their members to take the survey.

This online survey is available today at mbta.com/SWA-survey.