Customer Service: De-escalating Difficult Customers
Customer Service: De-escalating Difficult Customers Tuesday, January 24, 2023 | 8:30 - 10:00 am REGISTER HERE Business owners and frontline employees interact with a variety of customers and behavior. This inter-active workshop will help front line personnel with situational awareness and strategies to recognize and respond to problematic behavior. Participants will learn about body language, tone of voice and active/reflective...